Return Policy

At HNH Wholesale, we are committed to providing you with high-quality vaping products and exceptional service. However, we understand that situations may arise where a return is necessary. Please review our return policy guidelines below:

  •  Defective or Damaged Products:                                                                                                                                                                                                           If you receive a product that is defective or damaged, please contact our customer support within 7 days of receiving the shipment. We may request photos or videos to assess the issue. If the product is indeed defective or damaged, we will arrange for a replacement or refund.
  •  Incorrect Products Received:                                                                                                                                                                                                               In the rare event that you receive products different from what you ordered, please notify us within 7 days of receiving the shipment. We will work with you to correct the issue by arranging for the correct products to be shipped to you, or processing a refund if needed.
  •  Returns for Other Reasons:                                                                                                                                                                                                                 If you need to return products for reasons other than defects, damage, or receiving incorrect items, please contact us within 14 days of receiving the shipment. Returns for reasons such as changing preferences or overstocked inventory may be subject to a restocking fee. The returned products must be unopened, unused, and in their original packaging.
  •   Return Process:  

     To initiate a return, please contact our customer support with your order details and the reason for the return. Once we approve the return, we will provide you with instructions on how to proceed. Return shipping costs are typically the responsibility of the customer, unless the return is due to a mistake on our part (defective, damaged, or incorrect products).

  •   Refunds:                                                                                                                                                                                                                                               Refunds for returned items will be processed once we receive and inspect the returned products. Depending on the situation, refunds will be issued as store credit or to the original payment method. Please allow up to 10 business days for the refund to be processed.
 

Please note that our return policy is designed to ensure fair and efficient handling of returns while maintaining the quality of our products. If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

  •  Defective or Damaged Products:              If you receive a product that is defective or damaged, please contact our customer support within 7 days of receiving the shipment. We may request photos or videos to assess the issue. If the product is indeed defective or damaged, we will arrange for a replacement or refund.
  •  Incorrect Products Received:                    In the rare event that you receive products different from what you ordered, please notify us within 7 days of receiving the shipment. We will work with you to correct the issue by arranging for the correct products to be shipped to you, or processing a refund if needed.
  •  Returns for Other Reasons:                       If you need to return products for reasons other than defects, damage, or receiving incorrect items, please contact us within 14 days of receiving the shipment. Returns for reasons such as changing preferences or overstocked inventory may be subject to a restocking fee. The returned products must be unopened, unused, and in their original packaging.
  •   Return Process:  

    To initiate a return, please contact our customer support with your order details and the reason for the return. Once we approve the return, we will provide you with instructions on how to proceed. Return shipping costs are typically the responsibility of the customer, unless the return is due to a mistake on our part (defective, damaged, or incorrect products).

  •   Refunds:                                                      Refunds for returned items will be processed once we receive and inspect the returned products. Depending on the situation, refunds will be issued as store credit or to the original payment method. Please allow up to 10 business days for the refund to be processed.
 

Please note that our return policy is designed to ensure fair and efficient handling of returns while maintaining the quality of our products. If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.